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Too much mail at your hotel or restaurant? How inbox triage works

Bookings, suppliers, guest questions and spam in one inbox. How AI sorts it and turns requests into tasks, without replying for you.

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Why the inbox gets messy

One address gets guest questions, supplier mail, invoices, booking requests and spam. The important message hides in the middle.

What triage does

  1. Sorts what needs action.
  2. Creates a task with the context attached for the right person.
  3. Never replies, deletes or sends on its own. People act. The assistant prepares.

Our own inbox runs this way.

A simple first test

Look at your inbox for one week. Note which mails needed a person and which didn't. That list is your first set of rules.

Keep your public details right too

Guests also reach you through Google. Google explains the basics in Tips to improve your local ranking on Google (Google Business Profile Help). To describe your restaurant to search engines, see Google's local business structured data guide and the schema.org Restaurant type.

Next step

See mail and support triage. For how an assistant drafts replies, read What an AI assistant can do for a small hotel or restaurant.

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