Frequently asked questions
Everything you want to know.
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About Twin Fin Studio
We build AI automations for hospitality and local businesses. They take repeat admin off your plate: invoices, quotes, email, staff messages, price checks. We also do SEO and web design, so guests and AI tools can find you.
Hotels, restaurants, surf camps, shops and other local businesses, mainly in Lombok, Bali and Europe, such as Belgium and the Netherlands. It works best if the same admin comes back every week and you want to approve what goes out.
We're based in Lombok, Indonesia, and registered in Mechelen, Belgium. We work by email, WhatsApp and video call, so it doesn't matter where you are.
AI automations
Four things: AI back-office assistant: prepares invoices, quotes and client mail for you to check. Mail & support triage: sorts your inbox and drafts replies, so requests don't get lost. Custom ops apps & automations: an app for your team, or a link between systems that don't talk to each other. AI visibility & AI-ready sites: helps people, and AI tools like ChatGPT, find your business and describe it correctly.
No. It starts read-only and makes drafts first. Nothing goes out without your yes.
We build around the tools you already use: your email, WhatsApp, spreadsheets, booking or till system. If something can't connect, we tell you before we start.
No. We set it up and keep it running. You read the drafts and say yes or no.
Yes. The demo is free. We show you a working example of the kind of tool we'd build for you. We also run the same kind of tools in our own business and at The Spot, our own venue.
How an AI project works
Three steps. Look: we map where your hours go. Build: we build only where it saves you real time, read-only and drafts first. Run: we keep it running and check it every week. You approve each step.
A typical AI project takes 4 to 8 weeks. After the Look step you get a quote with a clear timeline.
Every business runs differently, so we quote AI work after a free demo. We look at where your hours go and then send a clear quote. SEO and web design have fixed rates on our pricing page.
It depends on the work. Your quote and contract set out the payment terms. We can be flexible: if you're just starting out or have a small budget, you can pay monthly, for example.
You choose. We can keep it running, check it every week and adjust it as your business changes. Or you take it from there. Ongoing support is optional.
Your data
We only connect what the job needs. Your data is stored on servers in the EU, and the AI we use is Claude, made by Anthropic. Your data is never used to train AI. The tools start read-only, and nothing goes out without your yes. For clients in the EU, we sign a data processing agreement (GDPR).
That depends on your contract. Ongoing support is optional, and your contract sets out how stopping works. We go through it with you before you sign.
Websites & SEO
Every website we build includes: custom design, copywriting, on-page SEO from day one, Google Analytics 4 setup, mobile-first responsive layout, contact forms, and 30 days of post-launch support. We use modern frameworks (Next.js or WordPress depending on your needs) that load fast and are easy to update.
A typical website takes 4–8 weeks from kickoff to launch. Timelines depend on the number of pages, how quickly you provide feedback, and whether copy and photos are ready. We'll be honest about your specific timeline during the proposal.
No. No honest SEO agency can guarantee rankings. Google weighs hundreds of factors. What we do promise: open, honest work and a straight answer about what's realistic in your market. We'll tell you before we start if something is unrealistic.
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